Streamline clinical operations, improve user experience,
and enhance innovation after you’ve flipped the switch
key roles we support
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Tap into seasoned Epic leaders to drive your PMO and ensure execution on key projects and initiatives
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Engage experienced project leaders to plan, build, and deliver on key projects
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Leverage certified Epic experts with proven experience in post-live and optimization
Customer Spotlight
Nationally ranked university health system
boosts capacity and strengthens execution
Our client is a nationally-ranked healthcare system with a sprawling network of 21 hospitals, more than 50 health centers, and over 200 physician offices. In 2021, they kicked off an Epic implementation that would consolidate a multitude of disparate systems into a single, integrated EHR within an accelerated project timeline. As the project progressed, our client had to balance the ever-increasing needs of both the Epic implementation and their legacy system. At the same time, they realized that if more resources weren’t allocated to the new system, they wouldn’t be able to maximize the opportunity for invaluable knowledge transfer and skills enhancement between the template team and the build team. Additional capacity would be required to accomplish their goals. To address this challenge, they needed a partner who could provide expertise and value at a competitive cost while serving as a complement to their culture and leadership.
Project Scope
In partnership with our client, we developed a two-pronged approach: the Patient Access team would operate in a swivel environment between day-to-day system needs and implementation activities. To execute this approach, TruTeam immediately jumped in to provide skilled consultants who could focus on the Epic build and development, as well as cross training and building up the in-house team. With the expanded capacity enabled by TruTeam, when the first wave went live, the entire team was able to help with template validation, as well as change control and management. After all waves were completed, TruTeam consultants were extended to support post-live and optimization needs and ensure continuity across the team.
Services
TruTeam successfully delivered all objectives for implementation and post-live optimization initiatives to date and our consultants remain engaged to deliver upcoming projects. As a result of TruTeam’s support, Patient Access has been able to realize a 10% year-over-year increase in Scheduling Utilization. In 2024 through Q1, they’re trending almost 3% over the Epic Mean in Provider Utilization and 15% over the Mean in Referrals Retained.
Results
“Working with TruTeam is phenomenal. I would recommend them because the experience is seamless. They understand the business, especially when it comes to adjusting for the technical needs of the health system. They’re responsive to our needs and always seek to provide peerless service.”